What do I do if my parcel has not arrived?
If your parcel does not arrive by the last day of the specified delivery time please email our customer service team at firstname.lastname@example.org quoting your order number and a member of our team will endeavour to get back to you within 24 working hrs.
We hope you will be completely satisfied with any of our Products, However we understand if this is not always case. If you wish to return an item to us, we aim to make it as quick and convenient as possible.
All orders are protected by a 14 Day Money back Guarantee for Irish customers or a 28 day for International customers which, in accordance with the distance selling regulations, guarantees a full refund if the item is returned unused with tags still intact and in their original packaging or repackaged securely in replacement packing if unavailable.
Items returned after the 14 day period for Irish customer or 28 day period for International customers will not be accepted and resent back to the original delivery address.
Any item that is soiled and/or damaged will not be refunded and will be resent back to the original delivery address.
All items properly returned under this policy are eligible for a refund. The full purchase price (original shipping fee excluded) will be credited when Autism Ireland has received and processed your return and it passes inspection.
You can return items using your own preferred method at your own cost. We advise that you post your parcel from your local post office and that you request a free certificate of postage. This will ensure you have proof of postage in the unlikely event that your parcel is lost en route back to us.
For returns from all other countries please complete the returns form enclosed with your parcel and send it with your parcel to our below address. Goods should be returned via a traceable service to reach us on or before the return date (it is advisable to make a note of any tracking numbers or proof of postage in case they are required).